ORGANIZATIONAL ASPECTS AND A SCHEDULE FOR ACCESS TO VACCINATION FROM USERS’ PERSPECTIVE

ABSTRACT Objective to understand access vaccination and its organizational aspects in the daily routine of Primary Health Care from users’s point view. Method a holistic-qualitative multiple case study based on Comprehensive Sociology Everyday Life, with 74 users four sanitary microregions West Minas Gerais Extended Region, Brazil. As evidence data sources, we used open intensive individual interview, guided by semi-structured script technical visit vaccine rooms. Data were collected between June 2016 April 2017. analysis was thematic content analysis. Results proved be obstacles that compromise immunization services such as: establishment specific days for performance certain vaccines; opening hours rooms; lack immunobiological; guidance part health professionals. It evidenced direct contact insertion other actions unit favor vaccination. A schedule better suggested users, who recommended: reorganization times available vaccination; card computerization; implementation dissemination strategies expand search immunization; room structural adequacy; expansion human resources units. Conclusion it is emphasized importance identifying their weaknesses adopting enable user-centered care, promoting and, consequently, immunization.